FAQ's




 
Sizes
Measuring Guide  
 
 
 
 
We accept Visa/Mastercard/Switch via PayPal when ordering via our website. You do not have to be registered with PayPal to pay. If you do have a PayPal account, simply enter your username and password when checking out. You can also pay in cheque via post. Please make cheques payable to 'Carnaby Boutique'.
To ensure security of your financial information, our customers pay us via PayPal. Please see their website for more information.
 
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If your dress is in stock we will dispatch within 24 hours. The majority of dresses take 4-6 weeks to arrive, LouLou and Angel Bride dresses can take up to 12 weeks. Please e-mail us with the name of the dress or accessory you're interested in and we will get back to you ASAP with a delivery time.

 
 
Delivery Rates/Post & Packaging
 

Our standard delivery charge is $4.95 per package.

 
 

Returns

 
As 99% of our dresses are made to order, we don't accept returns.
 
Sizes
Sizes vary per dress. Each dress page contains a size chart. Please also see our 'Measuring Guide'. If you need a larger or smaller size than you see listed, please e-mail us, we may be able to arrange this. Dresses can be made in US sizes if required.
  Measuring Guide
  Please click here for measuring guide.
 
  Colours & Fabric
Colours and fabric vary per dress. Please see each individual dress page for details.If you're unsure of the colour, please order a sample first. Colours often look different in the flesh than on a website.
 
Change the Length
Dresses: Bossy Knickers, Boudoir, Day Dreamer, Drama, Dutchess, Envy, Glamour Puss, Lustre, Majesty, Miss Perfect, Miss Prissy, Pin-Up, Raven, Sugar & Spice, Temper Temper, Tantrum, Vanity and Venus - lengthening or shortening of dress up to 4" costs £35.00. For lengthening or shortening a dress of over 4" costs £50.00.

Dresses from designers Hunters & Gatherers or Charas cannot be changed.

 
 


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